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It is hard to imagine that we are approaching the three-month mark for working under COVID-19. Keeping up with industry change as we continue to grapple with pandemic disaster has kept us all on our toes, from the Coronavirus Aid, Relief, and...
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Clarifire recently released its white paper on the current approach to customer-centric servicing and the corresponding key drivers as we head into a...
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So what does reducing waste in healthcare mean? Healthcare waste is defined as time, dollars, and services that do not add value - and can sometimes...
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What do you do when the standard approach to readmission reductions isn’t moving the dial on penalties? Your organization has implemented...
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Today’s customers demand far more than an automated process from their mortgage bank or servicer. As servicers strive to improve overall efficiency...
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Those involved in healthcare today are well aware the industry has shifted from volume-based to consumer-driven, value-based care, with a significant...
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For anyone who attended the FONE 2019 Educational Conference, it was evident the focus was promoting healthy work environments using evidence-based...
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Hospital-Acquired Conditions (HACs) and infections are illnesses or complications that were not present when the patient was admitted to the...
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There is a lot of focus on patient satisfaction and experience in healthcare, and for good reason. Patient Experience is a key contributor to overall...
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A large number of leaders in healthcare agree that staff engagement within a hospital is an essential component for delivering quality patient care,...
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The 2019 hurricane season is already off to a troubling start with Hurricane Dorian having caused an estimated $1.5 billion to $3 billion in...
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Healthcare organizations have recognized that to keep pace with industry growth, regulatory requirements, and increased responsibilities, caregivers...
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At the core of its mission, Accountable Care Organizations (ACOs) strive to achieve the highest level of quality care for patients, thereby reducing...
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As part of their continuous efforts for healthcare facilities to achieve zero harm, the Joint Commission conducts an on-site accreditation survey at...
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We all know, providing a safe environment for patients to recover is a fundamental part of offering quality patient care that fosters the best...
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Despite ongoing government initiatives for policy and regulation, the healthcare industry continues to grow exponentially. Hospitals must be nimble,...
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A lot of industry attention is currently focused on the finish line for the digitizing of the mortgage business, with mortgage lenders, servicers,...
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Salary.com conducted a recent survey, compiling a list of the top 10 most stressful jobs. Nursing ranked #6. Surprising to some, but not to those...
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The mortgage industry’s latest buzz word is “digital mortgage,” a novel term for the ongoing pursuit to remove paper from the process. However, this...
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In a recent blog, we highlighted an American College of Healthcare Executives (ACHE) survey addressing the top issues confronting hospitals today. It...
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In 2014, The Beryl Institute introduced ‘Patient Experience Week’ as a time to recognize healthcare staff that have an impact on patient’s...
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The industry continues to hunger for technology to improve workflow, as well as streamline and automate operational efficiencies. While these...
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In today’s healthcare industry, hospital CEOs face numerous challenges that can disrupt the balance between providing patients with exceptional...
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Has your team struggled with improving the patient experience at your hospital? Are you overwhelmed by the possible strategies to employ in order to...
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“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou Let’s...
