4 min read
Fresh Ideas for Borrower Communication Success in 2025
As we all are preparing for the holiday season, closing the year out, and wondering what the New Year will bring, effective borrower communication...
Financial Services
3 min read
Mitigating Loan Repurchase Risks with New FHFA Alternatives
Whether you’re large or small, lender or servicer, repurchase requests are never welcome. They involve documentation, process changes, jeopardize...
4 min read
Disasters Demand Automation for Servicing
Managing through back-to-back natural disasters is a terrifying circumstance for homeowners as well as mortgage servicers, and this year’s storm...
3 min read
FHFA Explores the Responsible Use of Generative AI
The Federal Housing Finance Agency (FHFA) held its annual TechSprint this July with a focus on generative Artificial Intelligence (AI) in housing...
4 min read
CFPB Proposes New Rules for Mortgage Servicers
We’ve all grown accustomed to rules and change management, but what does the Consumer Financial Protection Bureau’s (CFPB) Proposed Rule mean for...
4 min read
New Options Help Veterans Avoid Foreclosure
Following up on our last blog, ‘Servicing Answers to High Interest Rate Pressures,’ it is crucial that mortgage servicers do not succumb to the...
4 min read
Servicing Answers to High Interest Rate Pressures
Will higher interest rates put your delinquent borrowers in jeopardy? Pushed to new lows on the cusp of the financial crisis, the average annual...
3 min read
Collaborative Security Strategies Combat Digital Threats for Mortgage Servicers
Data breaches and cybersecurity risk looms large in today’s high-tech landscape, with digital security threats becoming more prevalent and...
3 min read
Accelerate Change to Alleviate Pain – An Oxymoron?
The need for operational change is a never-ending fact of doing business. Required and yet scary to staff and customers, change comes from all...
3 min read
Mortgage Executives Share Their Biggest Challenges and Solutions
Mortgage servicers gathered in Orlando for the annual MBA Servicing Solutions Conference & Expo to explore insights on what to expect in 2024. A...
3 min read
Responsible Innovation - A Future Vision for the Mortgage Industry
The mortgage industry has shown its aptitude to embrace technical innovation and digitization, but are we responsible in our approach? No one would...
3 min read
Break the Rules: Reimagine a Digital Customer Experience in 2024
As we embrace a brand new year with mortgage projections hinting at a promising year but not committing, it’s the perfect opportunity to reevaluate...
3 min read
Break the Rules: Reimagine Mortgage for Customer Expansion
The mortgage industry and financial services, in general, have been flooded with rules. Dating back to the advent of the Dodd-Frank Act and fast...
3 min read
Foreclosures are back!
The Q3 2023 U.S. Foreclosure Market Report recently published by ATTOM Data Solutions reveals what lies ahead for mortgage servicers. Illustrating an...
3 min read
Tapping Innovation to Ignite Change Automation for Mortgage Servicing
Are you thinking it's time to reexamine your approach to technology innovation? Stop waiting, now is the time to implement change capabilities into...
3 min read
FEMA, Floods, Fires, and Funding, Oh No!
Natural disasters resulting from hurricanes, floods, wildfires, and earthquakes can strike at any moment, leaving behind a trail of destruction and...
3 min read
Digitizing Mortgage Default
The Federal Housing Administration (FHA) is looking to modernize mortgage default servicing processes by inviting more automation into the process...
3 min read
Conquering Record-Breaking Change
The impact of the COVID-19 pandemic on mortgage servicers and homeowners is not over. As agencies and industry stakeholders evaluate the residual...
3 min read
How to Prepare For and Measure the Effectiveness of AI in Your Servicing Operations?
In today’s technologically advanced world, artificial intelligence is rapidly evolving and emerging through the modernization and adoption of...
3 min read
Are You Tracking New CFPB Examination Updates?
The Consumer Financial Protection Bureau’s updated mortgage servicing examination procedures pull from lessons learned since their last update in...
3 min read
Are You Ready to Offer Your Borrowers New Payment Deferral Options?
Piggy-backing payment deferral success from the pandemic, the Federal Housing Finance Agency (FHFA) just announced that beginning July 1, 2023,...
3 min read
The Best Regulatory Defense is Modern Workflow Automation
Are you suffering from regulatory fatigue? Has managing the latest default triggers become arduous? Whether from post-pandemic, pre-recession, or...
3 min read
Are You on the Road to Seamless Servicing Success?
Or are you stuck by the side of the road as others pass by? It’s time to stop doing the same thing… and getting the same results. The obstacles that...
3 min read
What You Need to Look for with the CFPB’s Forthcoming Rulemaking Activities
Regulatory and rulemaking actions were just released for the Consumer Financial Protection Bureau under the Unified Agenda of Regulatory and...
2 min read
Are Your Borrower Calls Compliant With the New TCPA Ruling?
When was the last time you reviewed your borrower communication practices? As technology options continue to expand, so follows oversight. The...