Those involved in healthcare today are well aware the industry has shifted from volume-based to consumer-driven, value-based care, with a significant focus on patient experience and quality outcomes that tie back to insurance reimbursements. Because of the shift, the majority of hospitals have implemented quality-focused programs, and use mobile technology that provides real-time visibility for crucial patient data for making evidence-based decisions. The reality is that mobile technology is no longer a ‘nice to have’; it is the new normal for patient care.
Studies suggest that by 2022, “98% of alarms or alerts from patient monitoring equipment, EHRs, and biomedical devices will be accessed from a mobile device.” The study also suggests the “use of mobile technologies could reduce 46 percent of preventable medical errors and care issues caused by the breakdown of communication by 2022.”1 Other case studies with nurses further support the use of mobile technology in patient care. In one such study, nurse managers reported clinical mobility enhances staff communication and collaboration by 67%. Further, they cited a 42% improvement of information available for evidence-based decision making.2 Statistics like these are driving organizations to make the investment in programs and buy the best mobile technology for nurses to make significant improvements in patient care, resulting in better reimbursements, quality scores, and industry reputation.
Good News, Not-So-Good News
The good news is that seasoned nurses working in busy healthcare organizations are already familiar with and appreciate the value of mobile technology to assist in providing quality patient care. One study cited 65 percent of nurses said they were using a mobile device for professional purposes at the bedside.3 Here is the not-so-good news: Many seasoned nurses are retiring, the industry is facing a shortage, the population is aging, and some new graduates are unprepared; lacking modern education and experience performing care provider tasks on mobile devices.
Some universities and medical schools have struggled to keep up with the changing landscape of healthcare, and many still lack comprehensive, practical education related to quality care processes, specifically while using mobile technology. One recent study showed that only 64% of nursing programs reported successfully adopting technology as part of their curriculum.4 Although many medical schools have technology that includes SIM labs, it often stops there. Although SIM labs generally prepare students clinically, they do not usually include simulation of important quality and service-related tasks, such as mobile rounding and audits. This is the critical business aspect of healthcare that affects everyone in the industry. The disparity creates an alarming gap between what students know as opposed to what hospitals expect them to know. Academia still has some work to do to close this education gap to better prepare nurses for the digital age of the healthcare business.
The next generation of nurses entering the workforce needs to be fully prepared to meet quality care and customer experience requirements on mobile technology used by healthcare organizations today. If not, they are beginning their careers at a distinct disadvantage. Even worse, the time it takes for training and high-costs related to these fundamental expectations become a burden to the hospital hiring them. Let us not forget healthcare organizations are already experiencing unprecedented staffing shortages. Now is the time when hospitals need new nurses prepared to hit the ground running on day one.
In 2020, nearly all nurses will need to know how to complete some type of round or audit on a mobile device, so it makes sense to include in the curriculum. The education and practice for students should be seen as core knowledge nurses need to meet basic expectations in healthcare today. The future nurses need to understand the impact of rounding and the relationship to improved outcomes.
Fortunately, it is not as difficult as it may sound for schools to innovate. It is a matter of them updating the curriculum for students to perform quality-related tasks on mobile technology. The student buy-in is already there. An ECAR study of undergraduate students & technology reported that over 82% of students cited technology enhanced their learning.5 Most students already have a smart-phone or other mobile devices on hand, so incorporating mobile technology has become even easier.
Why CLARIFIRE HEALTH®
CLARIFIRE HEALTH, the workflow automation application, provides healthcare organizations with proven mobile, real-time processes and features that improve quality patient care and outcomes in healthcare organizations today. Used by nurses, physicians, executives, and the entire interconnected chain of care providers, CLARIFIRE HEALTH is user-friendly, flexible, and has a vast library of processes to choose between. Universities adopting powerful technology like CLARIFIRE HEALTH will provide their students with hands-on, essential education using relevant, innovative technology to complete key processes. Interested in hearing more? CLICK HERE to find out how working with process automation experts with a robust workflow application produces improved outcomes and prepares future nurses for the business of healthcare.
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Tammy came to Clarifire with two decades of experience as a forward-thinking national business development leader. She began her healthcare career working for large, outpatient healthcare providers. She later transitioned her skills to work with technology organizations so that she could add value and innovation. Her process-oriented expertise and experiences enable her to navigate large healthcare system needs with a thoughtful, consultative approach. Tammy has successfully led account management, sales, and implementation teams through technology integrations to elevate quality for clients. She enjoys creating long-standing business relationships while continuously improving the strategic execution of each clients’ goals.
When she’s not at work, Tammy loves traveling, hiking, reading, and tasting good wine.