3 min read
Elevating Patient Satisfaction and the Patient Experience
There is a lot of focus on patient satisfaction and experience in healthcare, and for good reason. Patient Experience is a key contributor to overall...
Patient Experience
4 min read
A Data Driven Approach to Patient Safety
We all know, providing a safe environment for patients to recover is a fundamental part of offering quality patient care that fosters the best...
3 min read
3 Hospital System Concerns and the Solutions to Manage Them
Despite ongoing government initiatives for policy and regulation, the healthcare industry continues to grow exponentially. Hospitals must be nimble,...
2 min read
Celebrating Those Who Make Patient Experience a Success
In 2014, The Beryl Institute introduced ‘Patient Experience Week’ as a time to recognize healthcare staff that have an impact on patient’s...
2 min read
3 Tips to Improve Patient Experience Today
Has your team struggled with improving the patient experience at your hospital? Are you overwhelmed by the possible strategies to employ in order to...
2 min read
Rounding on Patients - How Do You Make Them Feel?
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou Let’s...
3 min read
Is Your Rounding Solution Letting You Down?
Rounding has proven to be an effective practice in determining the level of patient satisfaction and improving the overall patient experience. Many...
2 min read
Consistent Rounding Leads to Increased HCAHPS Scores
HCAHPS – who knew that six letters could have such an impact on an organization? Low HCAHPS scores can result in a loss of revenue, an unfavorable...
2 min read
How to Get the "Yes" Response from Patients on OAS CAHPS
Despite the fact that OAS CAHPS are still voluntary, their eventual mandate could be right around the corner. To achieve top scores, it’s not as...
3 min read
Quality Versus Quantity in Patient Rounding
The roots of patient rounding can be traced back to a medical center in Birmingham, AL in the late 1980s.2 After many years of this concept in...
3 min read
How to Navigate the Challenges of Post Discharge Follow-ups
Post-discharge calls aid in safe patient transitions, help prevent readmissions, and improve patient satisfaction.1 In addition, academic studies...
3 min read
How Do You Create a Positive Pediatric Patient Experience?
One size does not fit all. Ensuring a positive experience for children and their parents/guardians is essential for strategically building patient...
3 min read
Paper Versus Technology for Rounding Success
It’s 2018 and technology is everywhere … or is it? Across the country there are hospitals and healthcare organizations that continue to choose to...
2 min read
How Coaching and Technology Create Rounding Success
Is your team afraid to log not met domains and coaching notes? Do they often communicate that they don’t want to ‘tattle’? OR, are they completely...
3 min read
5 Ways to Celebrate Patient Experience Week
Patient Experience Week is next week. Have you thought about the meaning and purpose behind it? Or better yet—how you’re going to celebrate?
3 min read
Using the right patient rounding tool makes your work easier—here’s how
As a Patient Experience Manager, CNO, or Nurse Executive, you understand the importance and effectiveness of Nurse Leader Rounding. Are you having...
2 min read
3 Reasons Why 360-Degree Patient Engagement Improves HCAHPS
Professionals in the healthcare field know a better patient experience directly translates to increased patient satisfaction scores and positive...
3 min read
Smarter Technology Helps Hospitals Target What Patients Care About Most
Healthcare professionals understand how important it is that their patients have a good experience and are treated well during their stay, on top of...
2 min read
The 3 Most Common Pitfalls to Nurse Leader Rounding
Hospital systems are focusing now more than ever on improving the experiences of patients and their families, as their “inpatient” providers are held...
3 min read
4 Ways Purposeful Rounding Increases Patient Experience Scores
It’s no secret that structured rounding improves patient communications and case management outcomes. But, according to a study conducted by Stanford...
4 min read
Child HCAHPS®: What You Need to Know
This past May marked the 12-year anniversary of the NQF membership’s endorsement of the Hospital Consumer Assessment of Healthcare Providers and...
3 min read
4 Things to Avoid When Selecting a Rounding Solution
The Healthcare industry has been advancing quickly into the digital age. Having a mobile strategy is just one part of it. With the introduction of...