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Has your team struggled with improving the patient experience at your hospital? Are you overwhelmed by the possible strategies to employ in order to improve your quality and HCAHPS scores? Many organizations labor over which strategies or data is...
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“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou Let’s...
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Over the past few months, Clarifire has published meaningful discussions on the numerous requirements mortgage servicers have taken on to manage...
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Rounding has proven to be an effective practice in determining the level of patient satisfaction and improving the overall patient experience. Many...
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HCAHPS – who knew that six letters could have such an impact on an organization? Low HCAHPS scores can result in a loss of revenue, an unfavorable...
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Is hurricane season over? Not if you’re a loan servicer. Given the skyrocketing amount of devastation caused by hurricanes, wildfires, flooding and...
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What does it mean to be disaster ready? As a servicer you’re already juggling a variety of change initiatives at any given time, with unreasonably...
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The end of this year’s hurricane season is less than two months away; however, with hurricane Florence barely in our rearview, are your operational...
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Waking up each morning after a restful night’s sleep, is a great way to start the day. You’re energized and ready to tackle what comes your way....
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Despite the fact that OAS CAHPS are still voluntary, their eventual mandate could be right around the corner. To achieve top scores, it’s not as...
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The roots of patient rounding can be traced back to a medical center in Birmingham, AL in the late 1980s.2 After many years of this concept in...
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Post-discharge calls aid in safe patient transitions, help prevent readmissions, and improve patient satisfaction.1 In addition, academic studies...
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From loan origination to loan payoff, there are multiple paths that a loan can take throughout its lifecycle. The best performing loans will follow a...
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Hospital systems, post-acute care providers and physicians are all participants in today’s world of value based healthcare. The Centers for Medicare...
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In the last several years, our bedside heroes have taken on a much more demanding role. Long gone are the days of just delivering quality care and...
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One size does not fit all. Ensuring a positive experience for children and their parents/guardians is essential for strategically building patient...
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It’s 2018 and technology is everywhere … or is it? Across the country there are hospitals and healthcare organizations that continue to choose to...
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Your organization is in the midst of a digital transformation and new technology is on the horizon. You have survived through the research, vendor...
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A carpenter’s workshop is their toolbox. Within it, there are power drills which make it easier than a screwdriver to drill a screw into hardwood....
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Is your team afraid to log not met domains and coaching notes? Do they often communicate that they don’t want to ‘tattle’? OR, are they completely...
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Patient Experience Week is next week. Have you thought about the meaning and purpose behind it? Or better yet—how you’re going to celebrate?
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Each clinical pathway has its own set of unique critical points in time that are the most impactful to positive patient care. Providing a streamlined...
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As a Patient Experience Manager, CNO, or Nurse Executive, you understand the importance and effectiveness of Nurse Leader Rounding. Are you having...
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Have you been shopping for a new car lately? The technology in cars has come a long way. Today, there are all kinds of cool gadgets and gizmos...
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New technology is fun and exciting! Making the transition from manual to automated processes can be an energizing endeavor for any organization. The...
