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In 2014, The Beryl Institute introduced ‘Patient Experience Week’ as a time to recognize healthcare staff that have an impact on patient’s experiences each day. As the industry has moved from volume based to value-based care, consumerism has made...
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The industry continues to hunger for technology to improve workflow, as well as streamline and automate operational efficiencies. While these...
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In today’s healthcare industry, hospital CEOs face numerous challenges that can disrupt the balance between providing patients with exceptional...
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Has your team struggled with improving the patient experience at your hospital? Are you overwhelmed by the possible strategies to employ in order to...
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“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou Let’s...
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Over the past few months, Clarifire has published meaningful discussions on the numerous requirements mortgage servicers have taken on to manage...
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Rounding has proven to be an effective practice in determining the level of patient satisfaction and improving the overall patient experience. Many...
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HCAHPS – who knew that six letters could have such an impact on an organization? Low HCAHPS scores can result in a loss of revenue, an unfavorable...
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Is hurricane season over? Not if you’re a loan servicer. Given the skyrocketing amount of devastation caused by hurricanes, wildfires, flooding and...
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What does it mean to be disaster ready? As a servicer you’re already juggling a variety of change initiatives at any given time, with unreasonably...
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The end of this year’s hurricane season is less than two months away; however, with hurricane Florence barely in our rearview, are your operational...
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Waking up each morning after a restful night’s sleep, is a great way to start the day. You’re energized and ready to tackle what comes your way....
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Despite the fact that OAS CAHPS are still voluntary, their eventual mandate could be right around the corner. To achieve top scores, it’s not as...
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The roots of patient rounding can be traced back to a medical center in Birmingham, AL in the late 1980s.2 After many years of this concept in...
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Post-discharge calls aid in safe patient transitions, help prevent readmissions, and improve patient satisfaction.1 In addition, academic studies...
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From loan origination to loan payoff, there are multiple paths that a loan can take throughout its lifecycle. The best performing loans will follow a...
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Hospital systems, post-acute care providers and physicians are all participants in today’s world of value based healthcare. The Centers for Medicare...
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In the last several years, our bedside heroes have taken on a much more demanding role. Long gone are the days of just delivering quality care and...
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One size does not fit all. Ensuring a positive experience for children and their parents/guardians is essential for strategically building patient...
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It’s 2018 and technology is everywhere … or is it? Across the country there are hospitals and healthcare organizations that continue to choose to...
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Your organization is in the midst of a digital transformation and new technology is on the horizon. You have survived through the research, vendor...
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A carpenter’s workshop is their toolbox. Within it, there are power drills which make it easier than a screwdriver to drill a screw into hardwood....
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Is your team afraid to log not met domains and coaching notes? Do they often communicate that they don’t want to ‘tattle’? OR, are they completely...
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Patient Experience Week is next week. Have you thought about the meaning and purpose behind it? Or better yet—how you’re going to celebrate?
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Each clinical pathway has its own set of unique critical points in time that are the most impactful to positive patient care. Providing a streamlined...
