2 min read
HCAHPS – who knew that six letters could have such an impact on an organization? Low HCAHPS scores can result in a loss of revenue, an unfavorable reputation in the community, public reporting of unsatisfactory scores, and potential downsizing of...
Read More
3 min read
Is hurricane season over? Not if you’re a loan servicer. Given the skyrocketing amount of devastation caused by hurricanes, wildfires, flooding and...
3 min read
What does it mean to be disaster ready? As a servicer you’re already juggling a variety of change initiatives at any given time, with unreasonably...
3 min read
The end of this year’s hurricane season is less than two months away; however, with hurricane Florence barely in our rearview, are your operational...
3 min read
Waking up each morning after a restful night’s sleep, is a great way to start the day. You’re energized and ready to tackle what comes your way....
2 min read
Despite the fact that OAS CAHPS are still voluntary, their eventual mandate could be right around the corner. To achieve top scores, it’s not as...
3 min read
The roots of patient rounding can be traced back to a medical center in Birmingham, AL in the late 1980s.2 After many years of this concept in...
3 min read
Post-discharge calls aid in safe patient transitions, help prevent readmissions, and improve patient satisfaction.1 In addition, academic studies...
3 min read
From loan origination to loan payoff, there are multiple paths that a loan can take throughout its lifecycle. The best performing loans will follow a...
3 min read
Hospital systems, post-acute care providers and physicians are all participants in today’s world of value based healthcare. The Centers for Medicare...
3 min read
In the last several years, our bedside heroes have taken on a much more demanding role. Long gone are the days of just delivering quality care and...
3 min read
One size does not fit all. Ensuring a positive experience for children and their parents/guardians is essential for strategically building patient...
3 min read
It’s 2018 and technology is everywhere … or is it? Across the country there are hospitals and healthcare organizations that continue to choose to...
3 min read
Your organization is in the midst of a digital transformation and new technology is on the horizon. You have survived through the research, vendor...
2 min read
A carpenter’s workshop is their toolbox. Within it, there are power drills which make it easier than a screwdriver to drill a screw into hardwood....
2 min read
Is your team afraid to log not met domains and coaching notes? Do they often communicate that they don’t want to ‘tattle’? OR, are they completely...
3 min read
Patient Experience Week is next week. Have you thought about the meaning and purpose behind it? Or better yet—how you’re going to celebrate?
2 min read
Each clinical pathway has its own set of unique critical points in time that are the most impactful to positive patient care. Providing a streamlined...
3 min read
As a Patient Experience Manager, CNO, or Nurse Executive, you understand the importance and effectiveness of Nurse Leader Rounding. Are you having...
3 min read
Have you been shopping for a new car lately? The technology in cars has come a long way. Today, there are all kinds of cool gadgets and gizmos...
3 min read
New technology is fun and exciting! Making the transition from manual to automated processes can be an energizing endeavor for any organization. The...
3 min read
We love automated workflow! Although, we may be a little biased. It’s been our business for over a decade. We are firm believers that technology is...
2 min read
Have you ever signed a contract with a vendor who didn’t support your compliance efforts? Or worse—they were clueless about the subject altogether?...
3 min read
Have you been guaranteed a solution for your workflow needs only to find broken promises, experiencing prolonged releases of features that you...
3 min read
According to the Harvard Business Review, delegating work throughout your organization sounds like it would be a straightforward task, but it’s...
