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Is your team afraid to log not met domains and coaching notes? Do they often communicate that they don’t want to ‘tattle’? OR, are they completely silent during team meetings? It’s an uncomfortable discussion, but top box HCAHPS are dependent on...
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3 min read
Patient Experience Week is next week. Have you thought about the meaning and purpose behind it? Or better yet—how you’re going to celebrate?
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Each clinical pathway has its own set of unique critical points in time that are the most impactful to positive patient care. Providing a streamlined...
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As a Patient Experience Manager, CNO, or Nurse Executive, you understand the importance and effectiveness of Nurse Leader Rounding. Are you having...
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Have you been shopping for a new car lately? The technology in cars has come a long way. Today, there are all kinds of cool gadgets and gizmos...
3 min read
New technology is fun and exciting! Making the transition from manual to automated processes can be an energizing endeavor for any organization. The...
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We love automated workflow! Although, we may be a little biased. It’s been our business for over a decade. We are firm believers that technology is...
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Have you ever signed a contract with a vendor who didn’t support your compliance efforts? Or worse—they were clueless about the subject altogether?...
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Have you been guaranteed a solution for your workflow needs only to find broken promises, experiencing prolonged releases of features that you...
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According to the Harvard Business Review, delegating work throughout your organization sounds like it would be a straightforward task, but it’s...
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One of the many areas of healthcare technology that has seen rapid growth is digital rounding solutions. Many organizations are making the transition...
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Professionals in the healthcare field know a better patient experience directly translates to increased patient satisfaction scores and positive...
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Do you know the average number of decisions a person makes a day? 35,000! That’s the number reported by various internet sources. It’s a bit...
3 min read
You’ve done the research, vetted the vendors, and found the perfect workflow automation solution that will transform your existing business processes...
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The key to a successful transfer of mortgage servicing rights (MSR) is a smooth transition of the portfolio from one servicer to another. It’s a big...
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Automation is not a new concept. Technology has been automating manual processes in our generation for decades. The washing machine replaced the...
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Efficiency is the measure of how well an action or group of actions are performed with the optimal amount of resources. How does your organization...
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We encounter obstacles each day, whether it’s the slow car driving in the fast lane or the person in front of you at the grocery checkout with 30...
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Healthcare professionals understand how important it is that their patients have a good experience and are treated well during their stay, on top of...
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Organizational nirvana: that feeling you get when you open the door to that one closet in your home. It’s okay—go ahead and laugh. We all have one....
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Hospital systems are focusing now more than ever on improving the experiences of patients and their families, as their “inpatient” providers are held...
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It’s no secret that structured rounding improves patient communications and case management outcomes. But, according to a study conducted by Stanford...
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The term “workflow” isn’t new to the world of software. It’s used to describe how organizations are streamlining their business processes with...
4 min read
This past May marked the 12-year anniversary of the NQF membership’s endorsement of the Hospital Consumer Assessment of Healthcare Providers and...
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HCAHPS isn’t a term that is new to the healthcare industry. Hospitals have been collecting and reporting HCAHPS data for almost a decade now. They...
