3 min read
Is Your Rounding Solution Letting You Down?
Rounding has proven to be an effective practice in determining the level of patient satisfaction and improving the overall patient experience. Many...
HCAHPS
2 min read
Consistent Rounding Leads to Increased HCAHPS Scores
HCAHPS – who knew that six letters could have such an impact on an organization? Low HCAHPS scores can result in a loss of revenue, an unfavorable...
3 min read
How to Navigate the Challenges of Post Discharge Follow-ups
Post-discharge calls aid in safe patient transitions, help prevent readmissions, and improve patient satisfaction.1 In addition, academic studies...
3 min read
How Do You Create a Positive Pediatric Patient Experience?
One size does not fit all. Ensuring a positive experience for children and their parents/guardians is essential for strategically building patient...
2 min read
How Coaching and Technology Create Rounding Success
Is your team afraid to log not met domains and coaching notes? Do they often communicate that they don’t want to ‘tattle’? OR, are they completely...
4 min read
5 Questions to Ask When Selecting a Solution for Rounding Success
One of the many areas of healthcare technology that has seen rapid growth is digital rounding solutions. Many organizations are making the transition...
2 min read
3 Reasons Why 360-Degree Patient Engagement Improves HCAHPS
Professionals in the healthcare field know a better patient experience directly translates to increased patient satisfaction scores and positive...
3 min read
Smarter Technology Helps Hospitals Target What Patients Care About Most
Healthcare professionals understand how important it is that their patients have a good experience and are treated well during their stay, on top of...
4 min read
Child HCAHPS®: What You Need to Know
This past May marked the 12-year anniversary of the NQF membership’s endorsement of the Hospital Consumer Assessment of Healthcare Providers and...
2 min read
Child HCAHPS: Because Children Aren't Little Adults
HCAHPS isn’t a term that is new to the healthcare industry. Hospitals have been collecting and reporting HCAHPS data for almost a decade now. They...