5 min read
Closing the Borrower Communication Gap
"We sent the letter." In default servicing, that’s a sentence that gets repeated often. Compliance timelines are checked off as emails are delivered,...
Customer Experience
4 min read
Fresh Ideas for Borrower Communication Success in 2025
As we all are preparing for the holiday season, closing the year out, and wondering what the New Year will bring, effective borrower communication...
3 min read
Break the Rules: Reimagine a Digital Customer Experience in 2024
As we embrace a brand new year with mortgage projections hinting at a promising year but not committing, it’s the perfect opportunity to reevaluate...
3 min read
Break the Rules: Reimagine Mortgage for Customer Expansion
The mortgage industry and financial services, in general, have been flooded with rules. Dating back to the advent of the Dodd-Frank Act and fast...
2 min read
Are Your Borrower Calls Compliant With the New TCPA Ruling?
When was the last time you reviewed your borrower communication practices? As technology options continue to expand, so follows oversight. The...
3 min read
Should Servicers Be Worried About the CFPB's Key Observations?
The industry is migrating from forbearance to foreclosure, and mortgage servicers are seeing another change in the makeup of their default servicing...
3 min read
Solutions to 5 Key Observations in the Latest CFPB Response Metrics Report
Not all servicers are alike, whether it’s size, portfolio composition, delinquency rates, or other criteria. Despite these disparities, the CFPB is...
3 min read
Do You Know What the New Decade Holds for Customer-Centric Servicing?
Clarifire recently released its white paper on the current approach to customer-centric servicing and the corresponding key drivers as we head into a...
2 min read
3 Reasons Your Business Needs an Effective Workflow
The term “workflow” isn’t new to the world of software. It’s used to describe how organizations are streamlining their business processes with...
2 min read
Top 5 Trends for Success in the Financial Services Market
Late last year, at the Mortgage Bankers Association Annual Conference and Expo, attendees were asked, “What is most important in moving our industry...