Clarifire Conversations

Is your team afraid to log not met domains and coaching notes? Do they often communicate that they don’t want to ‘tattle’? OR, are they completely silent during team meetings? It’s an uncomfortable discussion, but top box HCAHPS are dependent on seeing and understanding the full picture of your patient’s experience.

Last month, the United States Department of Agriculture (USDA) Rural Housing rolled out extensive amendments to its Technical Handbook for the Single Family Housing Guaranteed Loan Program (HB-1-3555). These updates were particularly concentrated in Chapter 18, Servicing Non-Performing Loans - Accounts with Repayment Problems, which serves as the primary guidance for USDA default servicing.

Summer is here! For many, this indicates the start of family vacations, time at the beach or pool, and barbeques with friends. For those that live along the Atlantic and Gulf coast, summer also marks the beginning of hurricane season.

What is empathy? The dictionary defines it as "the psychological identification with or vicarious experiencing of the feelings, thoughts, or attitudes of another."¹ Empathy plays a vital role in the caregiver-patient relationship.  Insight into a patient’s feelings impacts diagnosis, treatment, and overall patient satisfaction. We feel empathy when friends are going through a rough time, or our child isn't picked for a part in a play, but what does empathy mean for a patient?

Do your leaders often complain about technology overload?  Are the teams’ iPads gathering dust on the shelf?  Are hand-written rounds not in alignment with your HCAHPS results? If you answered ‘yes’ to even one of the above questions, you may need to re-evaluate your current rounding solution.

Superman could leap tall buildings in a single bound.  Spiderman was alerted to danger approaching with his spidey-sense.  Bad guy on the run?  Better hope Wonder Woman wasn’t part of the chase because she would catch you with her super speed.

We’ve all read the headlines.  A hospital decides to make the move to a new technology and things don’t go as anticipated.  The project timeline was longer than originally projected.  The solution in production isn’t working as expected. 

Buyer’s remorse. It’s never a fun feeling to experience after you make a large purchase. Are you looking to improve operational efficiencies within your organization but you aren’t sure that automated workflow will live up to your expectations?

When you hear the word automation, what is the first thing that comes to mind? Is it a vehicle assembly plant or maybe an order fulfillment warehouse? When most people hear the word it invokes thoughts of robots or machines doing the work once done by humans.

Patient Experience Week is next week. Have you thought about the meaning and purpose behind it? Or better yet—how you’re going to celebrate?

Today’s technology news is filled with references to artificial intelligence (AI)—the latest in Robotics Process Automation (RPA)—but what does this mean for your organization? How difficult is it to access the opportunity and how quickly can your organization realize benefits? What do you need to know?

Each clinical pathway has its own set of unique critical points in time that are the most impactful to positive patient care. Providing a streamlined and consistent care model enables healthcare systems to use a value equation that can easily identify these points.

As a Patient Experience Manager, CNO, or Nurse Executive, you understand the importance and effectiveness of Nurse Leader Rounding. Are you having trouble convincing your teams to get on board with the idea? Maybe they’re not buying into it because they think they won’t have time to learn something new. Maybe you’ve used a company in the past and got burned—but switching to a technology that actually works is easier than you think. Here are some things you can say to help convince your team to trust the process.

Have you been shopping for a new car lately? The technology in cars has come a long way. Today, there are all kinds of cool gadgets and gizmos available that make it hard to determine what options to choose without breaking the bank.

Workflow automation is like new car technology. When you start to automate the manual aspects of your business, the opportunities are endless. There’s so many bells and whistles that you begin to question where to start. Here are 5 areas to look at when you set off down the road of automation.

The regulatory landscape for mortgage bankers continues to touch every phase of the mortgage lifecycle. Whether it’s the prospect of ongoing regulatory implementation or the assimilation of change from deregulation, servicers need to be prepared to continue managing through transformation as discussed in our recent blog on deregulation. 

The Winter Olympics in PyeongChang, South Korea just ended. For the first time in nearly a decade, North Korea participated. If you’ve been watching, you know this is making history because technically, North and South Korea are still at war.

The number of fatalities from this year's flu season is also making the history books. The Washington Post reports “the number of people going to doctors’ offices and emergency rooms has surged to levels not reported since the peak of the 2009 swine flu pandemic. Hospitalizations are also at record levels.” Some hospitals even went as far as setting up tents outside in their parking lots due to overcrowding. Caregivers are true heroes and the gold medalists of the healthcare industry.

New technology is fun and exciting! Making the transition from manual to automated processes can be an energizing endeavor for any organization.  The opportunities available are endless, which can also make the move a bit intimidating. It doesn’t have to be! It’s all in the planning.

Adopting process automation technology is more than just plug and play. It eliminates costly, time consuming tasks so careful thought and planning needs to go into your approach and implementation to achieve the best results. Rome wasn’t built in a day and neither will your automation be. Here are 4 phases of planning to help ease your transition from manual to automated processes.

We love automated workflow! Although, we may be a little biased. It’s been our business for over a decade. We are firm believers that technology is meant to work for you. If it isn’t, then what good is it really? If you are still looking for a few good reasons why you should embrace automation, here are 10 we hope will win you over.

The servicing industry has significantly transformed itself since the onset of the financial crisis. Beginning with the tsunami of delinquencies, servicers scrambled to combat the lack of loss mitigation options, fought against the inability to rapidly scale processes and creatively band-aided antiquated technology. Those that have survived the past decade have done so with a pioneering spirit, perseverance and sophisticated workflow.

Have you ever signed a contract with a vendor who didn’t support your compliance efforts? Or worse—they were clueless about the subject altogether? If you answered yes to either of those questions, you’re not alone. You realized just a little too late they weren’t willing to reply to your questions or help you be compliant.

Have you been guaranteed a solution for your workflow needs only to find broken promises, experiencing prolonged releases of features that you thought were there and now have the inability to accomplish your organizational goals?

“Every day in the U.S., more than 650,000 opioid prescriptions are dispensed, and 3,900 people start using prescription opioids for a non medical purpose. Seventy-eight people die from an opioid-related overdose daily.”¹ This creates a struggle for hospitals between patient satisfaction and realistic expectations of pain levels. 

According to the Harvard Business Review, delegating work throughout your organization sounds like it would be a straightforward task, but it’s actually pretty complicated^[1]—and we agree. Managers spend so much time manually distributing work assignments based on a multitude of factors, while trying to stay fair and ensure optimal productivity. 

The healthcare industry is increasing their focus on communication and collaboration across the entire care continuum.  The “transition of care” movement aims to share timely, accurate and sufficient information across providers such as Hospitals, Ambulatory Surgery Centers, Rehabilitation Centers, Urgent Care Facilities, and more. 

In healthcare, getting lean has been proven to show impressive results and is done by making small, incremental improvements that continue to add value and eliminate wasteful processes within your organization. So how do you apply lean practices within your hospital? Like building a house, you need a solid foundation to build on.