Professionals in the healthcare field know a better patient experience directly translates to increased patient satisfaction scores and positive impact to hospital reimbursements.
Over 40 years ago, physicians created the first ambulatory surgery center (ASC). These centers are a more convenient, less expensive alternative to a hospital. Physicians pioneered these new facilities with the goal to have more control of their surgical practices.
Natural disasters have an impact that extends beyond the rising waters, the scorched structures, and the scattered debris. When lives are changed and jobs lost, the impact can be felt for weeks, months, and even years after. As the impacts continue to set in from the wildfires in California and hurricanes Harvey, Maria, and Irma, delinquencies are expected to rise as homeowners repair and rebuild. Are you ready to help them on their road to recovery?
Parents want what's best for their children. They often use reviews and evaluations as a way to determine the value of a product or service. This information is useful to understand and make decisions on what is best for their child. We look at safety ratings to determine the highly rated car seat to keep our babies safe as they travel in our cars. We review school ratings to determine the best place for them to get an education.
In Key Biscayne, FL during the weekend of November 2, 2017, hundreds of powerful women in leadership gathered in one location for one purpose: to share stories of growing pains and success while empowering women through all walks of life to become pioneers in business.
Do you know the average number of decisions a person makes a day? 35,000! That’s the number reported by various internet sources. It’s a bit overwhelming, but when you think about the number of decisions you made before you left for work this morning it’s definitely possible. It certainly makes it easier to understand why we are all so tired at the end of the day. Our brains are working overtime!
It’s no secret that digital technologies are shaping the future of the healthcare space. It’s happening now. But what does that mean? It means we should all embrace it and educate ourselves.
You’ve done the research, vetted the vendors, and found the perfect workflow automation solution that will transform your existing business processes into a centralized automated structure of operational efficiency. Why haven’t you signed the contract and started implementation?
When a patient walks through the doors of your hospital, they already have a preconceived notion of the experience they will receive during their stay. The expectations of today’s consumer are much different than those from five years ago and it’s safe to assume they will be even more different five years from now.
Our office started buzzing around 11 a.m. as vendors began arriving for our 2017 Wellness Fair. Among them were UnitedHealthcare, Guardian Dental, Colonial Life, Superior Vision, North Shore Chiropractic, Hoola Monsters, The Fit Yard, Soho Juice, Orange Theory, Supergoop! and Elevate St. Pete.
The key to a successful MSR transfer is a smooth transition of the portfolio from one servicer to another. It’s a big feat, but not an impossible task. Automated workflow is an important tool to help decrease the risk, for both the customer and the servicer, of costly missed steps in the transfer process.
Automation is not a new concept. Technology has been automating manual processes in our generation for decades. The washing machine replaced the washboard, revolutionizing how we do our laundry. Online banking made it possible to access our accounts and pay bills anytime day or night.
As CEOs, we are accountable for the success or failure of our organizations. It’s a challenge that we chose to take on and don’t take lightly. Our heads are continually filled with questions about our latest margins, new technologies or cyber threat risks we need to look at, if we're running our business efficiently, and are we meeting the expectations of our customers? Unfortunately, those questions don’t stop when our heads hit the pillow.
Efficiency is the measure of how well an action or group of actions are performed with the optimal amount of resources. How does your organization currently measure up? Have you noticed longer cycle times, bottlenecks, or gaps within your processes across your organization? Have you discovered gaps that have exposed you to risk and loss of revenue?
We encounter obstacles each day, whether it’s the slow car driving in the fast lane or the person in front of you at the grocery checkout with 30 items in the express lane—obstacles are everywhere. How to implement automated workflow within your organization shouldn’t be one of them.
Tortilla. Chicken. Beans. Rice. Tomatoes. Cheese. Avocado. Sounds like the perfect taco, right?
For the families with children getting treatment at Johns Hopkins All Children’s Hospital here in our community, it's so much more than a perfect taco. It's a warm, home-cooked meal after an exhausting day.
Accountants have a countdown to Tax Day. Schools have a countdown to summer. Retailers have a countdown to Christmas. The mortgage industry has an important countdown of its own that’s rapidly approaching. Will you be ready to start evaluating borrowers for the Flex Modification program on October 1st?
Let’s face it, change is inevitable. Sometimes it happens a little faster than we would like. However, organizations must change too or… let’s not think about that. It’s a challenge for development teams to keep pace with change and growing expectations from the business.
Healthcare professionals understand how important it is that their patients have a good experience and are treated well during their stay, on top of the expectation of quality clinical care. Now more than ever, emphasis on the experience is critical as HCAHPS scores are directly linked to reimbursement initiatives through the Center of Medicaid and Medicare Services.
Organizational nirvana: that feeling you get when you open the door to that one closet in your home. It’s okay—go ahead and laugh. We all have one. The door opens and this time, instead of dodging falling items, you can see what’s there and actually find what you are looking for without fear of bodily harm.
Hospital systems are focusing now more than ever on improving the experiences of patients and their families, as their “inpatient” providers are held accountable to value based service models.
Through Google searches and an increasing presence of online accounts, today’s consumer has an abundance of information available at their fingertips. Having information readily available when customers want it, empowers them to be self-sufficient. With 71% of consumers wanting the ability to solve their own customer service issues, self-service technology enables the customer interaction that shapes their experience in a way that works for them.
It’s no secret that structured rounding improves patient communications and case management outcomes. But, according to a study conducted by Stanford Health Care, purposeful rounding has also increased patient satisfaction by an average of 12% in some hospitals.
The term “workflow” isn’t new to the world of software. It’s used to describe how organizations are streamlining their business processes with automation to eliminate manual tasks and gaps. So what’s the big deal and why is implementing a workflow automation application so important?
This past May marked the 12-year anniversary of the NQF membership’s endorsement of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey as a measure of adult patient satisfaction administered by the Centers for Medicare & Medicaid Services (CMS).