3 min read
Artificial intelligence is bringing renewed attention to how technology influences decisions in mortgage servicing. As regulators and investors place greater emphasis on AI governance, questions about transparency, accountability, and oversight are...
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4 min read
Mortgage servicers have more technology working behind the scenes than ever before. Many manual processes are now automated, systems are more...
4 min read
For decades, Freddie Mac's Electronic Default Reporting process has provided a stable framework for monthly default reporting. In September 2027,...
3 min read
According to the JD Power 2026 U.S. Mortgage Servicer Satisfaction Study, overall customer satisfaction with mortgage servicers rose 11 points this...
4 min read
Most default servicing organizations have invested heavily in technology over the past decade — systems for servicing, bankruptcy, foreclosure,...
5 min read
"We sent the letter." In default servicing, that’s a sentence that gets repeated often. Compliance timelines are checked off as emails are delivered,...
5 min read
The numbers don’t lie. According to the Administrative Office of the U.S. Courts, total bankruptcy filings reached 591,850 during the twelve-month...
4 min read
Every default servicing executive knows the frustration. An attorney misses a milestone. A property preservation order falls through the cracks. A...
4 min read
For years, the mortgage servicing industry has chased "connectivity" as the ultimate solution to operational friction. On paper, the idea makes...
4 min read
For decades, escrow has been an automated process in standard mortgage servicing. The rules are well defined, the calculations are known, and the...
4 min read
Today’s default servicing operations are under intense pressure—from increased regulatory scrutiny and changing investor requirements to growing...
4 min read
There’s an old saying that the first step is often the hardest. For many mortgage servicers, the idea of workflow automation sounds both appealing...
4 min read
In today’s mortgage servicing landscape, the ability to identify and address delinquency risk early is a defining advantage. Servicers can no longer...
3 min read
Artificial Intelligence (AI) has revolutionized the mindset of mortgage servicers regarding data. It can predict borrower behavior, exposing risk...
3 min read
Servicers are no strangers to regulatory changes. FHA’s new permanent loss mitigation waterfall, introduced through HUD’s Mortgagee Letter 2025-12,...
3 min read
Mortgage assumptions are back in the spotlight. As interest rates remain elevated and homebuyers hunt for affordable financing, the ability to...
4 min read
In today’s fast-paced, high-volume loan servicing and loss mitigation environments, efficiency isn’t just a goal — it’s a necessity. Whether you're...
3 min read
With much of the financial services industry in a regulatory pause, Home Equity Lines of Credit (HELOCs) are gaining renewed attention among...
4 min read
From strategy to execution, we all know that the complex landscape of mortgage servicing, especially loss mitigation, necessitates efficiency and...
3 min read
In an industry defined by constant change, mortgage servicers must maintain full operational analysis of processes and real costs in order to remain...
4 min read
Mortgage servicers gathered in Dallas last week for the annual MBA Servicing Solutions Conference & Expo to explore insights on what to expect in...
4 min read
Mortgage servicing has faced unprecedented transformation over the past 15 years, and 2025 is queued up to deliver the same. While we were all...
4 min read
As we all are preparing for the holiday season, closing the year out, and wondering what the New Year will bring, effective borrower communication...
3 min read
Whether you’re large or small, lender or servicer, repurchase requests are never welcome. They involve documentation, process changes, jeopardize...
2 min read
The term “workflow” isn’t new to the world of software. It’s used to describe how organizations are streamlining their business processes with...
