4 min read
Mortgage servicers have more technology working behind the scenes than ever before. Many manual processes are now automated, systems are more connected, and information is readily available. However, having those pieces in place doesn't necessarily...
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4 min read
For decades, Freddie Mac's Electronic Default Reporting process has provided a stable framework for monthly default reporting. In September 2027,...
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According to the JD Power 2026 U.S. Mortgage Servicer Satisfaction Study, overall customer satisfaction with mortgage servicers rose 11 points this...
4 min read
Most default servicing organizations have invested heavily in technology over the past decade — systems for servicing, bankruptcy, foreclosure,...
5 min read
"We sent the letter." In default servicing, that’s a sentence that gets repeated often. Compliance timelines are checked off as emails are delivered,...
5 min read
The numbers don’t lie. According to the Administrative Office of the U.S. Courts, total bankruptcy filings reached 591,850 during the twelve-month...
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Every default servicing executive knows the frustration. An attorney misses a milestone. A property preservation order falls through the cracks. A...
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For years, the mortgage servicing industry has chased "connectivity" as the ultimate solution to operational friction. On paper, the idea makes...
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For decades, escrow has been an automated process in standard mortgage servicing. The rules are well defined, the calculations are known, and the...
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Today’s default servicing operations are under intense pressure—from increased regulatory scrutiny and changing investor requirements to growing...
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There’s an old saying that the first step is often the hardest. For many mortgage servicers, the idea of workflow automation sounds both appealing...
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In today’s mortgage servicing landscape, the ability to identify and address delinquency risk early is a defining advantage. Servicers can no longer...
3 min read
Artificial Intelligence (AI) has revolutionized the mindset of mortgage servicers regarding data. It can predict borrower behavior, exposing risk...
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Servicers are no strangers to regulatory changes. FHA’s new permanent loss mitigation waterfall, introduced through HUD’s Mortgagee Letter 2025-12,...
3 min read
Mortgage assumptions are back in the spotlight. As interest rates remain elevated and homebuyers hunt for affordable financing, the ability to...
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In today’s fast-paced, high-volume loan servicing and loss mitigation environments, efficiency isn’t just a goal — it’s a necessity. Whether you're...
3 min read
With much of the financial services industry in a regulatory pause, Home Equity Lines of Credit (HELOCs) are gaining renewed attention among...
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From strategy to execution, we all know that the complex landscape of mortgage servicing, especially loss mitigation, necessitates efficiency and...
3 min read
In an industry defined by constant change, mortgage servicers must maintain full operational analysis of processes and real costs in order to remain...
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Mortgage servicers gathered in Dallas last week for the annual MBA Servicing Solutions Conference & Expo to explore insights on what to expect in...
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Mortgage servicing has faced unprecedented transformation over the past 15 years, and 2025 is queued up to deliver the same. While we were all...
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As we all are preparing for the holiday season, closing the year out, and wondering what the New Year will bring, effective borrower communication...
3 min read
Whether you’re large or small, lender or servicer, repurchase requests are never welcome. They involve documentation, process changes, jeopardize...
2 min read
The term “workflow” isn’t new to the world of software. It’s used to describe how organizations are streamlining their business processes with...
4 min read
Managing through back-to-back natural disasters is a terrifying circumstance for homeowners as well as mortgage servicers, and this year’s storm...
