Clarifire Conversations

Patient Experience Week is next week. Have you thought about the meaning and purpose behind it? Or better yet—how you’re going to celebrate?

Today’s technology news is filled with references to artificial intelligence (AI)—the latest in Robotics Process Automation (RPA)—but what does this mean for your organization? How difficult is it to access the opportunity and how quickly can your organization realize benefits? What do you need to know?

Each clinical pathway has its own set of unique critical points in time that are the most impactful to positive patient care. Providing a streamlined and consistent care model enables healthcare systems to use a value equation that can easily identify these points.

As a Patient Experience Manager, CNO, or Nurse Executive, you understand the importance and effectiveness of Nurse Leader Rounding. Are you having trouble convincing your teams to get on board with the idea? Maybe they’re not buying into it because they think they won’t have time to learn something new. Maybe you’ve used a company in the past and got burned—but switching to a technology that actually works is easier than you think. Here are some things you can say to help convince your team to trust the process.

Have you been shopping for a new car lately? The technology in cars has come a long way. Today, there are all kinds of cool gadgets and gizmos available that make it hard to determine what options to choose without breaking the bank.

Workflow automation is like new car technology. When you start to automate the manual aspects of your business, the opportunities are endless. There’s so many bells and whistles that you begin to question where to start. Here are 5 areas to look at when you set off down the road of automation.

The regulatory landscape for mortgage bankers continues to touch every phase of the mortgage lifecycle. Whether it’s the prospect of ongoing regulatory implementation or the assimilation of change from deregulation, servicers need to be prepared to continue managing through transformation as discussed in our recent blog on deregulation. 

The Winter Olympics in PyeongChang, South Korea just ended. For the first time in nearly a decade, North Korea participated. If you’ve been watching, you know this is making history because technically, North and South Korea are still at war.

The number of fatalities from this year's flu season is also making the history books. The Washington Post reports “the number of people going to doctors’ offices and emergency rooms has surged to levels not reported since the peak of the 2009 swine flu pandemic. Hospitalizations are also at record levels.” Some hospitals even went as far as setting up tents outside in their parking lots due to overcrowding. Caregivers are true heroes and the gold medalists of the healthcare industry.

New technology is fun and exciting! Making the transition from manual to automated processes can be an energizing endeavor for any organization.  The opportunities available are endless, which can also make the move a bit intimidating. It doesn’t have to be! It’s all in the planning.

Adopting process automation technology is more than just plug and play. It eliminates costly, time consuming tasks so careful thought and planning needs to go into your approach and implementation to achieve the best results. Rome wasn’t built in a day and neither will your automation be. Here are 4 phases of planning to help ease your transition from manual to automated processes.

We love automated workflow! Although, we may be a little biased. It’s been our business for over a decade. We are firm believers that technology is meant to work for you. If it isn’t, then what good is it really? If you are still looking for a few good reasons why you should embrace automation, here are 10 we hope will win you over.

The servicing industry has significantly transformed itself since the onset of the financial crisis. Beginning with the tsunami of delinquencies, servicers scrambled to combat the lack of loss mitigation options, fought against the inability to rapidly scale processes and creatively band-aided antiquated technology. Those that have survived the past decade have done so with a pioneering spirit, perseverance and sophisticated workflow.

Have you ever signed a contract with a vendor who didn’t support your compliance efforts? Or worse—they were clueless about the subject altogether? If you answered yes to either of those questions, you’re not alone. You realized just a little too late they weren’t willing to reply to your questions or help you be compliant.

Have you been guaranteed a solution for your workflow needs only to find broken promises, experiencing prolonged releases of features that you thought were there and now have the inability to accomplish your organizational goals?

“Every day in the U.S., more than 650,000 opioid prescriptions are dispensed, and 3,900 people start using prescription opioids for a non medical purpose. Seventy-eight people die from an opioid-related overdose daily.”¹ This creates a struggle for hospitals between patient satisfaction and realistic expectations of pain levels. 

According to the Harvard Business Review, delegating work throughout your organization sounds like it would be a straightforward task, but it’s actually pretty complicated^[1]—and we agree. Managers spend so much time manually distributing work assignments based on a multitude of factors, while trying to stay fair and ensure optimal productivity. 

The healthcare industry is increasing their focus on communication and collaboration across the entire care continuum.  The “transition of care” movement aims to share timely, accurate and sufficient information across providers such as Hospitals, Ambulatory Surgery Centers, Rehabilitation Centers, Urgent Care Facilities, and more. 

In healthcare, getting lean has been proven to show impressive results and is done by making small, incremental improvements that continue to add value and eliminate wasteful processes within your organization. So how do you apply lean practices within your hospital? Like building a house, you need a solid foundation to build on.

One of the many areas of healthcare technology that has seen rapid growth is digital rounding solutions. Many organizations are making the transition away from traditional pen and paper rounding to electronic and often mobile data collection systems. Real time alerts, efficient data collection, positive patient perception of care, and simplified reporting are just a few of the benefits that make digital rounding attractive.

Professionals in the healthcare field know a better patient experience directly translates to increased patient satisfaction scores and positive impact to hospital reimbursements.

Over 40 years ago, physicians created the first ambulatory surgery center (ASC). These centers are a more convenient, less expensive alternative to a hospital. Physicians pioneered these new facilities with the goal to have more control of their surgical practices. 

Natural disasters have an impact that extends beyond the rising waters, the scorched structures, and the scattered debris. When lives are changed and jobs lost, the impact can be felt for weeks, months, and even years after. As the impacts continue to set in from the wildfires in California and hurricanes Harvey, Maria, and Irma, delinquencies are expected to rise as homeowners repair and rebuild. Are you ready to help them on their road to recovery?

Parents want what's best for their children. They often use reviews and evaluations as a way to determine the value of a product or service. This information is useful to understand and make decisions on what is best for their child. We look at safety ratings to determine the highly rated car seat to keep our babies safe as they travel in our cars. We review school ratings to determine the best place for them to get an education.

 In Key Biscayne, FL during the weekend of November 2, 2017, hundreds of powerful women in leadership gathered in one location for one purpose: to share stories of growing pains and success while empowering women through all walks of life to become pioneers in business. 

Do you know the average number of decisions a person makes a day?  35,000! That’s the number reported by various internet sources. It’s a bit overwhelming, but when you think about the number of decisions you made before you left for work this morning it’s definitely possible. It certainly makes it easier to understand why we are all so tired at the end of the day. Our brains are working overtime!

It’s no secret that digital technologies are shaping the future of the healthcare space. It’s happening now. But what does that mean? It means we should all embrace it and educate ourselves. 

You’ve done the research, vetted the vendors, and found the perfect workflow automation solution that will transform your existing business processes into a centralized automated structure of operational efficiency. Why haven’t you signed the contract and started implementation?