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For decades, escrow has been an automated process in standard mortgage servicing. The rules are well defined, the calculations are known, and the processes are thoroughly documented. On paper, it’s predictable. In practice, that only holds until a...
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Today’s default servicing operations are under intense pressure—from increased regulatory scrutiny and changing investor requirements to growing...
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There’s an old saying that the first step is often the hardest. For many mortgage servicers, the idea of workflow automation sounds both appealing...
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In today’s mortgage servicing landscape, the ability to identify and address delinquency risk early is a defining advantage. Servicers can no longer...
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Artificial Intelligence (AI) has revolutionized the mindset of mortgage servicers regarding data. It can predict borrower behavior, exposing risk...
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Servicers are no strangers to regulatory changes. FHA’s new permanent loss mitigation waterfall, introduced through HUD’s Mortgagee Letter 2025-12,...
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Mortgage assumptions are back in the spotlight. As interest rates remain elevated and homebuyers hunt for affordable financing, the ability to...
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In today’s fast-paced, high-volume loan servicing and loss mitigation environments, efficiency isn’t just a goal — it’s a necessity. Whether you're...
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With much of the financial services industry in a regulatory pause, Home Equity Lines of Credit (HELOCs) are gaining renewed attention among...
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From strategy to execution, we all know that the complex landscape of mortgage servicing, especially loss mitigation, necessitates efficiency and...
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In an industry defined by constant change, mortgage servicers must maintain full operational analysis of processes and real costs in order to remain...
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Mortgage servicers gathered in Dallas last week for the annual MBA Servicing Solutions Conference & Expo to explore insights on what to expect in...
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Mortgage servicing has faced unprecedented transformation over the past 15 years, and 2025 is queued up to deliver the same. While we were all...
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As we all are preparing for the holiday season, closing the year out, and wondering what the New Year will bring, effective borrower communication...
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Whether you’re large or small, lender or servicer, repurchase requests are never welcome. They involve documentation, process changes, jeopardize...
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Managing through back-to-back natural disasters is a terrifying circumstance for homeowners as well as mortgage servicers, and this year’s storm...
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The Federal Housing Finance Agency (FHFA) held its annual TechSprint this July with a focus on generative Artificial Intelligence (AI) in housing...
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We’ve all grown accustomed to rules and change management, but what does the Consumer Financial Protection Bureau’s (CFPB) Proposed Rule mean for...
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Following up on our last blog, ‘Servicing Answers to High Interest Rate Pressures,’ it is crucial that mortgage servicers do not succumb to the...
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Will higher interest rates put your delinquent borrowers in jeopardy? Pushed to new lows on the cusp of the financial crisis, the average annual...
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Data breaches and cybersecurity risk looms large in today’s high-tech landscape, with digital security threats becoming more prevalent and...
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The need for operational change is a never-ending fact of doing business. Required and yet scary to staff and customers, change comes from all...
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Mortgage servicers gathered in Orlando for the annual MBA Servicing Solutions Conference & Expo to explore insights on what to expect in 2024. A...
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The mortgage industry has shown its aptitude to embrace technical innovation and digitization, but are we responsible in our approach? No one would...
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As we embrace a brand new year with mortgage projections hinting at a promising year but not committing, it’s the perfect opportunity to reevaluate...
