It’s 2018 and technology is everywhere…or is it? Across the country there are hospitals and healthcare organizations that continue to choose to conduct patient experience rounding armed with paper and pencil. Is your hospital one of them?
As a technology provider, we are always curious why - so we ask. We’ve heard a multitude of reasons why they choose to round with paper versus technology. Here are a few that we hear the most, along with suggestions of how technology can enhance the rounding process.
Paper Just Works
What we hear: “My staff can round just as well on paper - and it’s free.” You can certainly perform the act of rounding on a patient with paper. But what are you missing out on?
How Technology Can Help: Yes, paper may appear free, but what is it costing you to go through the steps and do everything on paper? How do you track and trend the PE issues related to units, ancillary services and staff? Losing out on missed opportunities for improving the experience real time can affect your bottom line.
How do you sustain results on paper? And…where are you even storing all that paper? Using technology while conducting your patient experience rounding, you have everything you need in your tablet or iPad. No more remembering what happened yesterday, tracking people down to give them tasks, or going back to your desk to check status or sending off emails to resolve issues. The information is at your fingertips with mobile rounding!
Technology Gets in the Way
What we hear: “It’s awkward asking the patient questions - the technology gets in the way.” You may have been using the wrong technology for the job or might want to consider changing your approach.
How Technology Can Help: A rounding technology should assist your efforts, not impede them. The right rounding solution will help you make eye contact with your patient. Leveraging technology with big, colorful buttons and tap and swipe functionality, you are able to have a conversation with your patient and automatically launch workflow to resolve any issues. You are no longer reading from a survey or writing out loads of information. You can start the ball rolling on fixing those issues now, without having to go back to your office to key everything into a static spreadsheet.
It’s the Same Thing Each Day
What we hear: “I don’t like going in to the patient’s room asking the same questions day after day – and they don’t like it either.” We don’t blame you - or them - and that’s not purposeful rounding!
How Technology Can Help: The goal is to have a conversation with the patient. Don’t ask every domain question every day. Focus your efforts on domains that were not met on previous rounds. With rounding technology, you can look at previous rounds and notes on the patient to address any issues. With this information at your fingertips, you can enter the room armed with exactly what needs to be discussed. Plus technology enables you to be efficient and cuts the rounding time to a minimum so that you, the care provider, can touch more patients and make more of a difference.
Patient Care or Patient Experience
What We Hear: “I only round when I have extra time. It’s more important for me to get my patient healthy than it is to make them feel good.” Well, what if we told you that in a study conducted by Deloitte, they found that there is a positive correlation between patient experience and patient outcomes?
How Technology Can Help: Imagine streamlining and automating your process with integration to your EMR. Picture having the ability to remember the past by referring to previous notes or rounds. Change the future with actionable data by sending escalations to your ancillary teams on the spot. Studies have shown that when you make the patient feel better about their experience, it positively affects their outcome. They feel included and understand the technology makes everyone’s experience more meaningful.
Are you convinced?
Advances in technology continue to help the healthcare industry work faster, easier, and smarter. With the CLARIFIRE HEALTH® mobile app caregivers have less clicks, minimal scrolling, and intuitive usability. With added visibility into each patient touch-point throughout the rounding process, never be at a loss for information when you need it. The app is run on a robust workflow engine that captures metrics, preferences, and trends in real time. Adding power to the rounding processes that paper cannot.
Are you ready to see how technology can improve your patient experience rounding process? Schedule a demo and tell us your concerns about adopting a rounding solution. We will show you how the right technology can help ensure your organization is providing the best care and patient experience possible with rounding success. We are here to make your care providing easier and more effective, call us now!
Read These Stories Next
- Care Empowered Through Workflow Automation: What is the Value Equation?
- Top 5 Features Your Rounding Software Must Have
- 4 Ways Merging Purposeful Rounding and Mobile Technology Can Increase Patient Experience Scores
Lauren Walling is a graduate of Emory University with a degree in Industrial Psychology, as well as an MBA from the John Sykes School of Business from The University of Tampa. She currently sits on the Board of Fellows at the University of Tampa, and is a member of the Healthcare Business Women's Association, National Association of Professional Women, and the Morton Plant Skip Cline Society. Lauren works with large Healthcare Systems implementing Patient Experience Solutions that streamline processes, increase patient experience and improve quality and safety.