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Post-discharge calls aid in safe patient transitions, help prevent readmissions, and improve patient satisfaction.1 In addition, academic studies show that there is a positive correlation between post-discharge calls and HCAHPS scores.2 Furthermore,...
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Hospital systems, post-acute care providers and physicians are all participants in today’s world of value based healthcare. The Centers for Medicare...
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In the last several years, our bedside heroes have taken on a much more demanding role. Long gone are the days of just delivering quality care and...
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One size does not fit all. Ensuring a positive experience for children and their parents/guardians is essential for strategically building patient...
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It’s 2018 and technology is everywhere … or is it? Across the country there are hospitals and healthcare organizations that continue to choose to...
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Is your team afraid to log not met domains and coaching notes? Do they often communicate that they don’t want to ‘tattle’? OR, are they completely...
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Patient Experience Week is next week. Have you thought about the meaning and purpose behind it? Or better yet—how you’re going to celebrate?
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Each clinical pathway has its own set of unique critical points in time that are the most impactful to positive patient care. Providing a streamlined...
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As a Patient Experience Manager, CNO, or Nurse Executive, you understand the importance and effectiveness of Nurse Leader Rounding. Are you having...
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One of the many areas of healthcare technology that has seen rapid growth is digital rounding solutions. Many organizations are making the transition...
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Professionals in the healthcare field know a better patient experience directly translates to increased patient satisfaction scores and positive...
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Healthcare professionals understand how important it is that their patients have a good experience and are treated well during their stay, on top of...
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Hospital systems are focusing now more than ever on improving the experiences of patients and their families, as their “inpatient” providers are held...
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It’s no secret that structured rounding improves patient communications and case management outcomes. But, according to a study conducted by Stanford...
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This past May marked the 12-year anniversary of the NQF membership’s endorsement of the Hospital Consumer Assessment of Healthcare Providers and...
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HCAHPS isn’t a term that is new to the healthcare industry. Hospitals have been collecting and reporting HCAHPS data for almost a decade now. They...
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Technology plays an integral part in the way healthcare organizations do business today. It allows hospitals to quickly address patient needs while...
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The Healthcare industry has been advancing quickly into the digital age. Having a mobile strategy is just one part of it. With the introduction of...
