Is your team afraid to log not met domains and coaching notes? Do they often communicate that they don’t want to ‘tattle’? OR, are they completely silent during team meetings? It’s an uncomfortable discussion, but top box HCAHPS are dependent on seeing and understanding the full picture of your patient’s experience.
As a Patient Experience Manager, CNO, or Nurse Executive, you understand the importance and effectiveness of Nurse Leader Rounding. Are you having trouble convincing your teams to get on board with the idea? Maybe they’re not buying into it because they think they won’t have time to learn something new. Maybe you’ve used a company in the past and got burned—but switching to a technology that actually works is easier than you think. Here are some things you can say to help convince your team to trust the process.
One of the many areas of healthcare technology that has seen rapid growth is digital rounding solutions. Many organizations are making the transition away from traditional pen and paper rounding to electronic and often mobile data collection systems. Real time alerts, efficient data collection, positive patient perception of care, and simplified reporting are just a few of the benefits that make digital rounding attractive.
Hospital systems are focusing now more than ever on improving the experiences of patients and their families, as their “inpatient” providers are held accountable to value based service models.